Browse our frequently asked questions below. If you have a question not listed here please contact us.
Phone orders will be taken upon calling 978-790-4647 or 978-590-4704. Office Hours Mon-Fri 9am – 5pm Eastern Standard Time. Have your Visa or MasterCard ready. You can also order online at eBay by clicking here.
No, all PediatRx Sock Solutions products are 100% Latex free.
We currently accept, Visa, and MasterCard.
Once your order has been processed; UPS will provide a tracking number which will be provided by an e-mail confirmation. This will help you track your shipment.
All orders in the United States will be shipped by UPS ground or USPS with delivery confirmation via e-mail which usually takes 5-7 business days.
All orders travel by UPS ground or USPS will take between 5-7 days.
Yes, you can expedite your shipping by requesting UPS Air or Priority USPS during check out under shipping. You will incur additional shipping fees for this added service. This service is not available to APO/FPO addresses, P.O. boxes, and some rural areas.
Items may be returned to us following the guidelines on the packing slip enclosed in the order. Customers will absorb the cost of return shipments.
Presently, products may be reimbursable by certain policies in some US states. Please check with your healthcare provider for reimbursement for Interface Fracture Socks. Pediatrx Sock Solutions will not bill directly.
UPS Ground or USPS will be quoted at time of purchase.
Our return form is available on our website under “Forms” and then “Return Form” or at the very bottom of every page you will see a link to “Return Form”.
Yes, this request can be fulfilled through the checkout process. Fill in the shipping address that you would like your order shipped.
If items are currently unavailable we will notify you and offer to place your name on our backorder list.
Yes, we do have a paper catalog. Please email us at firstname.lastname@example.org for an on-line brochure.
We will not collect sales tax in the following circumstances:
- You provide us a resales certificate or other exemption certificate
- If we are not legally required to do so
We will ship our product outside the U.S., but please keep in mind all shipping and handling charges will be incurred by the customer, and all orders need to be placed using a MasterCard or Visa.